Marlow

Questions

Including the ones that don't flatter us.

If an answer here is evasive, that is a bug — write in and say so.

The person you care for

Does my parent need to create an account?

No. There is no email address, no password and no sign-in screen on their side. You pair their phone to the circle once by showing them a code on your screen, and after that it just shows their day.

What if they are not good with phones?

That is the case the senior side was designed for. There is one screen. It does not scroll into anything complicated, there are no gestures, nothing is hidden behind a menu, and there is nothing they can tap that changes anything.

Could they accidentally delete an appointment?

No — and not because the buttons are hidden. Their account is granted read access at the database, so the server would refuse the change even if something went wrong in the app.

My mother does not read English.

Marlow speaks English, Spanish, Chinese, Hindi and French. You can organize in English while her phone shows everything in her own language. Names, places and anything you typed pass through untranslated, because those are hers, not ours.

What if they do not have a smartphone?

Then Marlow is not ready for you yet. Reaching people by text message and by an automated phone call is designed and intended, but it is not built, and this site is not going to imply otherwise.

The circle

How many people can be in a circle?

As many as help. Circle size will never be a paid feature — charging for the fourth sibling would mean charging to include somebody, and that is the one thing a caregiving app must not do.

Can everybody edit, or just me?

Everybody in the circle can add appointments and claim rides. Organizers additionally control membership and your parent’s settings. A circle where only one person can change anything is the group chat again with extra steps.

Does Marlow check the drivers?

No, and it never claims to. The drivers are the people you invited — your brother, a neighbor, a family friend. Marlow is not a care agency and does not vet, insure or background-check anybody. Who joins your circle is your judgment.

What happens if nobody claims a ride?

It stays visibly marked as needing a driver and the circle gets nudged as the date approaches. Your parent is never told that nobody has volunteered — they are told their ride is being arranged, which is true and is not theirs to solve.

Trust and limits

Is Marlow a medical device or a safety system?

Neither, and this is written into the terms rather than buried. It coordinates people who already trust each other. Notifications are delivered by Apple and nobody guarantees them, so nothing about somebody’s health should depend on a phone buzzing.

Do you sell or share our data?

No. No analytics, no crash reporter, no trackers, no advertising, no location tracking, and nothing sold to anybody, ever. The full version of that promise is on our privacy page.

Is our information used to train AI?

No. Marlow does not send anything to a language model today. If that changes it will be announced before it ships, it will run on a server rather than in the app, and it will not be switched on quietly.

Can I get our data out, or delete it?

Yes to both. Ask and you get it in a readable form; delete a circle and its contents go with it. It is meant to be easy to leave.

Practical

What does it cost?

Nothing during the pilot. When there is a price it will be for things that cost real money to run — automated phone calls, calendar integration — never for access, and never for the size of your family.

Is there an Android version?

Not yet. Marlow is iPhone-first and Android is a deliberate next step rather than a quiet omission. Your parent and you both need iPhones today.

Who is building this?

One person. During the pilot, an email to support reaches him directly, which is both the appeal and the limitation of a product at this stage.

Something not answered here?

support@getmarlow.app reaches a person, not a ticket queue.

Join the pilot Support